Questions tagged with Amazon Connect
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Our company currently uses a phone number provided by a specific network carrier in the US. We are planning to switch our contact center operations to Amazon Connect. However, we want to retain our...
1
answers
0
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25
views
asked 20 hours agolg...
Hello,
Is there is a way to simulate Amazon Connect locally? It would be helpful to speed up development
Thanks
2
answers
0
votes
27
views
asked a day agolg...
cannot see billing options, or even account settings to change the root user.
currently using connect to service cloud voice with Salesforce and lot of settings (clickable) links are basically leading...
1
answers
0
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101
views
asked 4 days agolg...
Hello, I would like to ask how to connect my ec2 via DCV viewer. There is no place to DCV to connect via key pair
1
answers
0
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97
views
asked 4 days agolg...
Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
0
answers
0
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41
views
asked 5 days agolg...
I am handling all the CTR's generated by our Connect instances in databricks. I follow the Connect documentation to get rid of duplicate records and use the most recent CTR associated with a...
1
answers
1
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85
views
asked 5 days agolg...
I have an Amazon Lex bot that requires a "Help" intent before it presents a Quick Reply menu. Is it possible to directly go to the Quick Reply menu?
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What I've tried:
I have tried...
2
answers
0
votes
85
views
asked 6 days agolg...
I've been working on a solution that involves using Amazon Lex in Amazon Connect to get customer input and the process it and get an answer back from an agent in Amazon Bedrock.
The part where I'm...
1
answers
0
votes
238
views
asked 7 days agolg...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them...
2
answers
0
votes
195
views
asked 7 days agolg...
Want to call the GetContactAttributes API from a VXML-based IVR application that retrieves the contact attributes for the specified contact and we want to do some decisions.
How to call...
1
answers
0
votes
256
views
asked 11 days agolg...
Is it possible to prevent users from logging in if they are trying to log in from outside the office, e.g. from their home? We are looking to just allow our agents to use AWS Connect from some IP...
3
answers
0
votes
126
views
asked 13 days agolg...
Our current setup is just for the purpose of chat and SMS, so we have disabled all the telephony options, but with the current setup it keeps asking for the video permission and once the permission is...
Accepted AnswerAmazon Connect
1
answers
0
votes
103
views
asked 13 days agolg...