AWS Service Management Connector (SMC) introduces AWS Support and Automation integrations in Jira Cloud

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SMC integrates with AWS Support and Automation

Customers can use Atlassian’s Jira Service Management (JSM) Cloud as a single place to track and manage cases (incidents) from AWS Support via the AWS Service Management Connector for JSM. AWS Support enables users to create, track and resolve cases related to AWS resources in a central place, helping customers reduce the time to issue resolution. This dual sync integration between AWS Support cases and JSM incidents (issues) enables users to manage AWS Support cases while using their existing workflows in JSM Cloud.

In addition to the AWS Support integration, this launch also introduces AWS Systems Manager Automation integration which allows customers to automate common and repetitive IT operations and management tasks using predefined or custom built automated runbooks. The AWS Service Management Connector also provides existing integrations with AWS Service Catalog, AWS Security Hub and AWS Systems Manager Incident Manager.

It’s easy to get started. The AWS Service Management Connector for Jira Service Management is available as an app (plug-in) to install at no-cost from the Atlassian Marketplace. Customers may incur cost for the AWS services used as well as the licensing for the IT service management (ITSM) tools. These new features are available in all AWS Regions where AWS Support, AWS Service Catalog, AWS Security Hub and AWS Systems Manager services are available. For more information, please visit the documentation on the AWS Service Management Connector.

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