What is the AWS Support Official channel?

AWS Support and AMS experts use the AWS Support Official channel on re:Post to communicate with you. The channel serves as a bridge to inform you of AWS and AMS support offerings, share technical solutions for complex problems, and provide operational best practices. This communication channel directly connects AWS and AMS experts with our customers. Our teams are committed to providing proactive services, tools, expertise, and programs that help you migrate and operate on AWS at scale. We've collaborated with many of the largest and most influential customers to solve issues, create sustainable architectures, and establish scalability to meet their business goals.

Who is the target audience?

Our primary audience includes customers that are familiar with the basics of operating within the cloud and want specialized and targeted AWS Support and AMS knowledge. The AWS Support Official articles are tailored to meet your technical needs. That way, you can implement new solutions and improve the use of AWS Support, AMS, or AWS services in your organization.

What do AWS Support Official articles offer?

AWS Support Official articles are trusted and authoritative content resources that you can depend on to help you make strategic decisions and scale your operations. Over the past year, we've expanded our content to cover key categories, including the following topics:

• AI Model Governance, such as Implementing DeepSeek AI model restrictions across your AWS organization.

• Security and Controls, such as Strengthening your organization's security posture with the AWS Security Improvement Program.

• Migration and Modernization, such as Exploring migration support service for RISE with SAP on AWS.

• Data Management and Analytics, such as Unlocking the power of structured data for enterprises using natural language with Amazon Q Business.

• Cost Optimization Strategies, such as Unlocking efficient data lifecycle management for Amazon S3 with last access times.

• Troubleshooting and Diagnostics, such as Troubleshooting at scale with AWS.

• Best Practices, such as Following best practices in designing resilient applications.

• Monitoring and Notifications, such as Monitoring the health of your workloads with User Notifications.

• Business Continuity and Event Preparation, such as Maintaining business continuity with AWS Countdown Premium for critical events.

• Development and Integration, such as Creating a custom resource with Amazon Q Developer.

Our articles offer the following features:

• Deep dives: Explore AWS Support and AMS technical topics in-depth.

• Best practices: Discover and implement best practices to use and optimize AWS services and get the most out of your AWS Support and AMS subscription.

• Detailed walkthroughs: Follow step-by-step walkthroughs for practical implementation.

• Relevant discussions: Engage in discussions of relevant, timely, and useful topics of interest.

How do I make the best use of the AWS Support Official channel?

• Follow topics: Stay updated on specific topics with content recommendations.

• Receive notifications: Get notified when new content is posted on topics of your interest.

• Be aware of programs, tools, and entitlements: Stay informed about the resources on AWS Support and AMS capabilities that are available to you.

What are my next steps?

• To browse the AWS Support Official channel on re:Post, see AWS Support Official.

• Stay connected by following and sharing the AWS Support Official articles.

• To learn about AWS Support and support plans, see AWS Support.

• For information on how to use re:Post with an AWS Support plan, see Leveraging AWS re:Post with an AWS Support plan.

• Contact your AWS account team to propose new content or share a success story.

Stay tuned for more updates and content from the AWS Support Official channel on re:Post!

About the authors

Michele McFaden is a Principal Product Manager in the AWS Support product team. She helps define the customer outreach strategy so that customers can adopt AWS Support and AMS offerings to match their needs. She has many years of experience in IT service management and cloud operations product management. With this experience, she's dedicated to finding new and more efficient ways to help organizations manage their IT infrastructure and operations to support their customers. In her free time, she loves spending time with her family, listening to music, writing, and traveling.

Shivanand Misir is a Senior Manager in Enterprise Support at AWS. He leads a team of Technical Account Managers who guide Energy customers at AWS through their transformative cloud journeys. Shivanand's wide range of experiences and diverse professional background spans Oil and Gas operations to Site Reliability Engineering, and shapes his approach to solving customer challenges. Outside of work, he enjoys exploring new destinations and working on new DIY projects.