What is the AWS Support Official channel?

AWS Support and AMS experts can use the AWS Support Official channel on re:Post to communicate with you at scale. It serves as a bridge to inform you of AWS and AMS support offerings, share technical solutions for complex problems, and provide operational best practices. This is a communication channel that’s created to connect AWS and AMS experts directly with our customers. AWS Support and AMS experts are committed to providing proactive services, tools, expertise, and programs that help you migrate and operate on AWS at scale. Our teams have collaborated with many of the largest customers to solve issues, create sustainable architectures, and establish scalability to meet their business goals.

Who is the target audience?

Our primary audience includes customers who are already familiar with the basics of operating within the cloud and seek specialized and targeted AWS Support and AMS knowledge. The AWS Support Official articles are tailored to meet your technical needs for implementing new solutions and improving the use of AWS Support, AMS, or AWS services in your organization.

What do AWS Support Official articles offer?

The AWS Support Official articles are trusted and authoritative content resources that you can depend on. These articles help you make strategic decisions and scale your operations. They offer the following features:

• Deep dives: Explore AWS Support and AMS technical topics in-depth.
• Best practices: Discover and implement best practices to use and optimize AWS services, and get the most out of your AWS Support and AMS subscription.
• Detailed walkthroughs: Follow step-by-step walkthroughs for practical implementation.
• Relevant discussions: Engage in discussions of relevant, timely, and useful topics of interest.

How do I make the best use of the AWS Support Official channel?

• Follow topics: Stay updated on specific topics with content recommendations.
• Receive notifications: Get notified when new content is posted on topics of your interest.
• Be aware of programs, tools, and entitlements: Stay informed about the resources on AWS Support and AMS capabilities that are available to you.

What are my next steps?

• To browse the AWS Support Official channel on re:Post, see AWS Support Official.
• Stay connected by following and sharing the AWS Support Official articles.
• To learn about AWS Support and support plans, see AWS Support.
• For information on how to use re:Post with an AWS Support plan, see Leveraging AWS re:Post with an AWS support plan.
• Contact your AWS account team to propose new content or share a success story. Stay tuned for more updates and content from the AWS Support Official channel on re:Post!

About the authors

Michele McFadden

Michele is a Principal Product Manager in the AWS Support product team, where she helps define the customer outreach strategy, accelerating the adoption of AWS Support and Managed Services offerings tailored to their needs. She has many years of experience in IT service management and cloud operations product management. She is dedicated to finding new and better ways to help organizations manage their IT infrastructure and operations in support of their customers. In her free time, she loves spending time with her family, and enjoys music, writing, and traveling.

Shivanand Misir

Shivanand Misir is an Enterprise Support Manager at AWS. In his role, he leads a team of Technical Account Managers, guiding Energy customers at AWS through their transformative cloud journeys. Shivanand's wide-ranging experiences and diverse professional background spans Oil and Gas operations to Site Reliability Engineering, shaping his approach to tackling customer challenges. Outside of work, he enjoys exploring new destinations or tinkering on DIY projects.