AWS Account Activation - Locating AWS Account ID and Troubleshooting Phone Verification Issues

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Content level: Foundational
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If you are receiving an error while completing the phone verification as part of the account activation process. When a support case is created to AWS Support reporting the same, in the manual phone verification, in some cases the call attempt fails or If the call connects successfully, you might face difficulties locating the AWS account ID. This article aims to provide guidance on how to troubleshoot the Phone verification issues and locate the AWS Account ID for Phone verification.

What to do if you get an error message for phone verification while creating an AWS account?

If you get an error message for phone verification while creating an AWS account, the error message may ask you to contact AWS support for further assistance. When you contact AWS support, they will explain the process of manual phone verification. During the manual phone verification process, an AWS support representative will call you and ask you to confirm your AWS account ID.

If you are unable to locate your AWS account ID, you can follow these steps to find it:

Finding your AWS account ID in the AWS Support Center:

  1. Sign in to the AWS Management Console.
  2. In the top navigation bar, choose Support and then choose Support Center. Enter image description here
  3. Your account number appears in the Support Center navigation pane as shown in the above image.

Finding your AWS account ID in the AWS Management Console:

  1. Sign in to the AWS Management Console.
  2. In the top navigation bar, click on your name/account name.
  3. The account number appears next to Account ID. Enter image description here Once you have found your AWS account ID, you can provide it to the AWS support representative who is assisting you with the manual phone verification process.

Here are some additional tips for troubleshooting phone verification issues:

  • Make sure that you are entering your phone number correctly, including the country code and area code.
  • Make sure that your phone number is active and that you have good cell phone reception.
  • Try restarting your phone.
  • Make sure that incoming International calls are enabled on the Number.
  • Try using a different phone number.
3 Comments

Very Insightful

profile pictureAWS
replied 6 months ago

This helps clarify a primordial doubt new users have had! Thanks!

AWS
replied 6 months ago

This helps address a fundamental question that new users often encounter! Appreciate it!

replied 5 months ago