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AWS Support Official

The AWS Support Official channel provides curated content authored by AWS Support and AWS Managed Services (AMS) experts. You'll find technical solutions to complex cloud problems, insights into new and existing AWS Support and AMS offerings, customer success stories using AWS Support features, and operational best practices.

Content language: English

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This article provides a systematic approach to diagnose and resolve performance issues in distributed large language model (LLM) training operations. This article also focuses on pre-flight checks and...
Instead of streaming models from network-based storage, this article describes how to preload model weights onto high-speed local storage to reduce startup times for large language models (LLMs).
Learn how Georgia-Pacific partnered with AWS to leverage generative AI (gen AI) and enhance operational performance and productivity across its manufacturing network.
This article explains how you can tailor AWS Countdown and AWS Countdown Premium to support your critical cloud operations when you need them the most.
This article explores key proactive benefits and offerings within AWS Enterprise Support and provides a clear understanding of how to maximize benefits and navigate challenges.
This post discusses how you can use Amazon Elastic Compute Cloud (Amazon EC2) Dedicated Hosts and Microsoft License Manager to optimize your Bring Your Own License (BYOL) strategy.
This article explores how to switch Amazon Elastic Kubernetes Service (Amazon EKS) control plane logging to the Amazon CloudWatch Logs Infrequent Access (IA) log class. This change can reduce the inge...
This article describes how to use Amazon Simple Storage Service (Amazon S3) Tables and metadata collection to efficiently manage and retrieve archived Amazon Machine Images (AMIs).
This article presents a thought process to measure your cloud workload value through business metrics. You can map your AWS resource usage to business outcomes with either direct offset metrics or dir...
This article demonstrates how AWS Enterprise Support helped a financial services customer implement a comprehensive database event monitoring solution. The solution used Amazon Relational Database Ser...
This article explores how AWS Enterprise Support helped Stripe achieve record-breaking success during the Black Friday and Cyber Monday (BFCM) period in 2024. This case study explores the strategic pa...
This article explores how organizations can implement solutions for robust controls for DeepSeek AI models across their organization. Specifically, this article explains how to have granular control o...
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