How to integrate Amazon Connect Stream API with Lambda

Question

I want to make an API call to receive an incoming call with Amazon Connect Streams Apis by passing `contactID` since SDK doesn't provide this API.  I'm very new in this role because there's not much documents or workshops about its for beginner/intermediate level.

However, I have a look and learn from Amazon Connect for customizing CCP workshop. I can customize CCP with`amazon-connect-streams` by creating a js script and sourcing it within the index.html file. But it is a client side only library and not working at all in Lambda so I still don't understand :( . Can someone please help? how to set up to make an API call from Amazon Connect Stream API in Lambda?

I really appreciate if someone could help.

Answer

Using Lambda you can use StartOutboundVoiceContact API to make outbound call

https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html

Answer

Hello, you can make use of contact.accept() as mentioned in out document [1] to accept incoming calls using Amazon Connect Streams Api’s.

You can download the library (npm i amazon-connect-streams) available at npmjs.com or navigate to [2] for more information.

[1] https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md

[2] https://www.npmjs.com/package/amazon-connect-streams

How to integrate Amazon Connect Stream API with Lambda

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