APPSTREAM 2.0 Error loading user settings and accessing D: Drive

Hi AndesHB

The error message you've encountered might indicate a problem with accessing or mounting the D: drive, which holds your progress data. Here are a few steps you can take to troubleshoot this issue:

• Check Fleet Configuration: Ensure that the fleet configuration includes proper settings for accessing the D: drive. Double-check any policies or configurations related to drive mapping or access permissions.
• Restart Session: Try restarting your AppStream session again. Sometimes, a simple restart can resolve temporary issues with drive access.
• Check IAM Permissions: Make sure that the IAM (Identity and Access Management) roles associated with your AppStream instance have the necessary permissions to access the D: drive.
• Review Storage Configuration: Verify that the storage configuration for your AppStream instance is correctly set up, including any storage volumes or attachments required for accessing the D: drive.

To answer your question, we require details that are non-public information. Please open a support case with AWS using the following link

As described here

The profile is compressed and stored to a S3 bucket with a name starting with appstream2-app-settings-

The user files are stored to a S3 bucket with a name starting with appstream2-

Could you check your AppStream configuration have access to those buckets