Sending SMS from Zendesk
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We need to implement a solution where customer service is able to send a sms to the customer by clicking a button on Zendesk. What would be the recommendation for implementing sms. Would it be using AWS Cognito and Lambda AWS SNS? Or API Gateway HTTP API? Which one is more secure and cost effective?
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I d look into Eventbridge and it’s integration with Zendesk. https://aws.amazon.com/eventbridge/integrations/. You could react from a status change in zendesk which then triggers an event bridge rule and from there trigger an SNS topic to send sms.
Api would also work, by a bit more tightly coupled dependency gets introduced.
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Thanks! Also found a video how to Integrate Zendesk with EventBridge https://www.youtube.com/watch?v=NakNmzsN6LI