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For the described use case, you can implement the voicemail solution that Amazon Connect offer. This voicemail solution is made up of many different AWS services which includes Lambda, Amazon Kinesis Data Streams, Amazon DynamoDB, Amazon S3 and Event streams to process, transcribe and deliver these transcripts and audio recordings based on the agent’s delivery preference. It will require some additional setup that includes deploying the necessary Cloudformation templates that can be found in the voicemail for amazon connect repository [1]. The configured voicemail solution would allow your customers to call into your call center and leave a voicemail for an agent by choosing the agent’s extension and then these voicemails recordings and transcripts are delivered to the agent through SMS and email [2].

Please check the referenced documents below for more information and steps on how to implement the voicemail solution.

Document Reference:

[1] https://s3.amazonaws.com/solutions-reference/voicemail-for-amazon-connect/latest/voicemail-for-amazon-connect.pdf

[2] https://aws.amazon.com/solutions/implementations/voicemail-for-amazon-connect/

[3] https://github.com/amazon-connect/voicemail-for-amazon-connect

You have to reduce the ring time to be less than your VM trigger timer. You can then use what's posted above to create a "VM" system. Honestly, I think the VM solution is terrible. I recommend you do a callback instead as it's a much better experience all around.

david