Route 53 suddenly stopped working

Question

I've registered a domain and created a static React website that was working fine for a few months. I go to check out the website today and the DNS is no longer working. I can see the website if I go to the S3 bucket directly but it can't be reached through the domain. I haven't changed anything. When I go to the website I'm prompted with "This site can’t be reached". The domain does not seem to be suspended nor down. I did try to apply for an SSL certificate which was rejected. Could that have anything to do with my website not being reached?

Is there a way I can contact AWS for free? I haven't changed anything yet it stopped working?

Answer

Hi, to better understand your issue,

1) You should use nslookup on your laptop to get the ip address corresponding to your R53 domain name. See https://phoenixnap.com/kb/nslookup-command
2)  If your website is a static S3 website , also nslookup the S3 endpoint with url described in https://docs.aws.amazon.com/AmazonS3/latest/userguide/WebsiteEndpoints.html
3)Compare ips of 1) & 2) and see if you have a difference between ips

If you need to dive deeper to solve your problem: follow the guidance of https://repost.aws/knowledge-center/route-53-dns-website-unreachable

Route 53 suddenly stopped working

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