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Hi, what version of Greengrass nucleus are you on? Also, it would help to see the logs from your device to understand if the device is attempting to upload status to cloud or not and what might be missing. Also recommend opening a support case where you can share logs and more details about your deployments so we can help troubleshoot.
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Greengrass Nucleus Version: 2.12.1 (same issue persists with 2.12.2)
From subscribing to the device activity via MQTT, it looks all normal.
No 'failed to publish' type messages, or DNS lookup fails in the 'System' log on Cloudwatch (using AWS Cloudwatch to manage log uploads). Shows successful log uploads like:
[INFO] (pool-2-thread-12) com.aws.greengrass.status.FleetStatusService: fss-status-update-published. Status update published to FSS. {trigger=THING_DEPLOYMENT, serviceName=FleetStatusService, currentState=RUNNING}
To help us in debugging this on our side, where does the Core status information come from? A reserved AWS Topic, or an Eventbridge bus? Is it possible to subscribe directly to that information?
Hello,
Did you re-install the Nucleus with the same configuration and core device name used before? If so, please ensure follow those steps before re-installation: https://docs.aws.amazon.com/greengrass/v2/developerguide/uninstall-greengrass-core-v2.html. If not, please open a support case where we can get more details regarding the use case and help troubleshoot.