Free-tier Account Hacked and Email Changed

Question

It seems its my turn this morning for their long-term dormant free-tier account getting hacked. I received two emails that my root emailid was changed and so was the password. Then I get an email that my budget threshold of $19 has been crossed. All the support documentation on the "Password/Account Recovery" wants me to either be the root emailid (which I am not) or follow a series of steps that requires account access. I have done the following -

Sent an email to ec2-abuse@amazon.com
Created a new free-tier account and created a case ticket and awaiting a callback.

Is there anything more I can do?

1. Sent an email to ec2-abuse@amazon.com
2. Created a new free-tier account and created a case ticket and awaiting a callback.

Is there anything more I can do?

Answer

Hello,

Sorry to hear this happened to you.  Please fill out this form so that a support engineer can assist: https://pages.awscloud.com/contact-us-account-support.html

Make sure to select "Unable to sign-in" and also check the box for "Is this request related to an unauthorized email change?".

Free-tier Account Hacked and Email Changed

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