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On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic whom he is listening

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On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic automatically even he is in mute, its happening also while switching between monitor and barge

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AnwendungsintegrationGeschäftsanwendungen
Tags
Amazon Connect
Sprache
English
Aanto
gefragt vor 8 Monaten242 Aufrufe
1 Antwort
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Thank you for raising this challenge. If the behavior is reproduceable I encourage you to log a support ticket for it.

AWS
Magda
beantwortet vor 8 Monaten
  • dmacias
    vor 8 Monaten

    This feels like a bug or is a feature request? If a feature request would a support ticket be the best path forward?

  • Magda
    vor 8 Monaten

    Based on the investigation the support folks are doing, they should be able to classify this request as a non-conformance or feature request. They also have the ability to raise feature requests for our product team. Either way reported occurrences like this help us improve the product, whether it's a bug or a feature :)

  • Aanto
    vor 6 Monaten

    in the amazon out of box ccp also same issue

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