Production access on Amazon Pinpoint SMS

Hi there,

Sorry to hear about the issue you are having.

We've escalated the issue internally, so please keep an eye on your support case for further updates.

— Ana S.

I had two cases open in the support site because there are no instructions on how to get from sandbox into production. One case was 'resolved' by the Amazon support by telling me I have to increase the limit myself in the Pinpoint console using the information provided in an included link. By doing it I just ended up opening a new case, which of course nobody bothered to review. The second case asked for additional information, which I provided and, no surprise, no one looked at it. In the meantime the my production system is down. Do I have to use re:Post to kick the support into action?

You may need to increase your support plan for faster responses from support in the future. See https://aws.amazon.com/premiumsupport/plans/. In the meantime, I was able to get you out of sandbox. You should be seeing it now.

Thank you. This was perfect and extremely prompt. I have another question. Should my C# based code to send text messages work the same way or this all new setup requires completely different code? I tried to test my web app that worked fine until last weekend but no text messages were received.

There should not be any changes needed to your webapp. https://docs.aws.amazon.com/pinpoint/latest/developerguide/send-messages-sms.html. One option is to enable logs, there might be something there if you are having issues. Another option is cloudtrail logs to make sure your request made it to us. If you were sandboxed in the region you were using, that might be why too.