Asked Pinpoint voice production access from AWS but still in sandbox mode

Hi,

I'm sorry to hear that you are still seeing your account in Sandbox mode. I think the initial support case may have been created under "Account and billing". https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

Can you kindly create a new support case under "Technical" with "Service" as Pinpoint. You can choose Category as General Guidance/Limit Increase and a Premium Support engineer will be able to help you. We would need to review your account in order to determine what is happening here. Unfortunately, this is not possible to review via re:post.

Please do let me know if you are still not able to get help even by following these steps. Please let me know if you have any other questions as well