What happened to AWS support?

Hi Leo,

I'm sorry for any frustration experienced with our wait times and Support team. Cases are addressed in the order they're received, and response times depend on case volume. I was able to locate your support cases and share your feedback internally. If you have additional information to provide our Support team to help them carefully review your request, please provide those details directly within your support case: http://go.aws/support-center.

- Kita B.