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You can try the below options to resolve the error that you are encountering.
--> Using EC2 Rescue tool, perform EC2 Rescue and diagnose operation to enable the "Reset Administrator Password". please refer https://repost.aws/knowledge-center/ec2rescue-windows-troubleshoot
---> you can review the EC2 Launch log for the same and identify the error that you are seeing regarding the same
---> you can reset the Administrator Password again with setting Admin privileges by running following command.
PS> start-process PowerShell -verb runas
---> Further you can we check whether the "ssm-user" account was disabled, if it's disabled you can enable it
---> Review the installed EC2 Launch version using following command:
PS > Test-ModuleManifest -Path "C:\ProgramData\Amazon\EC2-Windows\Launch\Module\Ec2Launch.psd1" | Select Version
---> perform the EC2 Launch upgrade to latest version using following script in Run Command document "AWS-RunPowerShellScript":
[+] https://docs.aws.amazon.com/AWSEC2/latest/WindowsGuide/ec2launch-download.html
---> Review the System event logs.
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