Problem transferring a domain to Route 53

Question

I'm failing to transfer a domain I own to Route 53. I've set up a zone file for it and I'm going through the transfer process. I add the domain to my basket and configure it to use Amazon's DNS servers.

But when I confirm the order, I almost immediately get this email:

> **[Action required] We couldn't transfer 127people.com to Amazon Route 53**
>
> Dear AWS customer,
>
> We recently received an online request from your AWS account to transfer the following domain name:
> 
> 127people.com
> 
> We weren't able to transfer the domain name. This is because:
> 
> We can't finish transferring your domain. Contact AWS Support at https://console.aws.amazon.com/support/home#/ for further information. We apologize for the inconvenience. For more information, contact Amazon Web Services Customer Support.
> 
> Regards,
> Amazon Route 53

As I said, this email arrives almost instantly - before any emails have been sent to the domain owner (which is me) to confirm the transfer.

The domain is unlocked, I've turned off contact privacy and I have regenerated the transfer code, so I can be sure it's the correct one.

I haven't contacted support as I have a basic plan and can't create technical support tickets.

I know I've done this successfully before with another domain, but I can't work out what's different this time.

Answer

Have a look at this doc for the procedure to transfer a domain to Route53 especially step 3: https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-transfer-to-route-53.html#domain-transfer-to-route-53-transfer-dns

Answer

You can still open case with account and billing team and they should be able to forward your query to technical team.

Problem transferring a domain to Route 53

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