Amazon Bedrock: Claude Sonnet 5 returns AccessDenied while Amazon Nova Lite returns "Too many tokens per day" on a new workload

Question

Region:
- us-west-2

Account:
- Personal AWS account
- About 2 years old
- Basic Support plan

Verified:
- list-foundation-models returns anthropic.claude-sonnet-5
- get-foundation-model-availability:
  agreementAvailability = AVAILABLE
  authorizationStatus = AUTHORIZED
  entitlementAvailability = AVAILABLE
  regionAvailability = AVAILABLE

Observed behavior:
- Claude Sonnet 5:
  AccessDeniedException
  anthropic.claude-sonnet-5 is not available for this account.

- Amazon Nova Lite:
  ThrottlingException
  Too many tokens per day

The account has not previously used Amazon Bedrock for inference.

Is this likely to be an account entitlement/quota issue, or is there another configuration I should verify?

Riku_Kobayashi · Answer

Hello.

As I answered in the thread below, I recommend contacting AWS Support.  
https://repost.aws/questions/QUdwa6_rg4R2SJ0I8KdKaJMA/amazon-bedrock-claude-sonnet-5-returns-accessdenied-while-amazon-nova-lite-returns-too-many-tokens-per-day-on-a-new-workload#ANRNKoN-y8RG-q1qmU8xPzBw

Amazon Bedrock: Claude Sonnet 5 returns AccessDenied while Amazon Nova Lite returns "Too many tokens per day" on a new workload

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