403 error for QuickSight Dashboard thumbnails

Question

I have multiple QuickSight Dashboards and none of the Dashboard thumbnails are visible. The browser console displays a 404 Forbidden error. The URL is a presigned link to an S3 bucket e.g.

`https://sn-thumbnail-images-prod-eu-west-2.s3.eu-west-2.amazonaws.com/123456789123/dashboard/thumbnail/c064825c-7e14-456c-9d18-0f6eb906d6eb.png?X-Amz-Security-Token=.....`

I do not control this S3 bucket.

Why are the dashboard thumbnails not visible?

My account has full administrator access

Answer

Hi Lucas, I notice you asked this on 28th September. According to the health status page https://health.aws.amazon.com/health/status there were some issues on that day which did affect QuickSight. Are you still having the problem?

Also, for future reference, you might try the QuickSight community https://community.amazonquicksight.com/ which is monitored by the AWS QuickSight team.

403 error for QuickSight Dashboard thumbnails

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