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I know this is an old question, but hopefully you got this resolved. A factory reset is to delete your account and recreate it. If you use the same email address then you will not have to wait for a new approval.
respondido hace un año
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In order to resolve this issue we will need to know your user id, please share that through this secure form - https://pages.awscloud.com/GLOBAL_PM_PA_amazon-sagemaker_20211116_7014z000000rjq2-registration.html.
In addition, please create a support ticket so your issue can be investigated.