Unable to receive payment from user

Question

I am a seller of AWS MP and I am unable to receive payment from the user, but the user has already made the payment. Suddenly, I received payment from all users on August 12th, but it has been more than 160 days since the first user made the payment. What are the possible reasons for this?

Answer

Verify that your payment settings and account information on AWS Marketplace are accurate and up to date. Make sure your payment method information is correct and that there are no issues with the way payments are configured. If you've already explored the above possibility, your best course of action is to contact AWS Marketplace Seller Support at https://aws.amazon.com/marketplace/management/contact-us. They have the tools and resources to investigate the issue from the AWS side and provide you with relevant information and assistance.

Unable to receive payment from user

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