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Accidentally enabled SES Global Deliverability and the charges are still increasing

1

Hello,

I’m following up on this billing case because I have not yet received a response.

The SES Global Deliverability subscription was enabled accidentally. I disabled it immediately after discovering the unexpected charge, but the Global Deliverability charges are still continuing to increase.

The charge has already reached approximately $793 despite negligible SES usage.

Could you please escalate or route this case to the appropriate Billing team for review?

Thank you.

2 Respuestas
0

I understand your concern about the unexpected SES Global Deliverability charges that continue to accumulate even after you disabled the feature. For billing-related issues like this, the best course of action is to add this information as correspondence to your existing support case through the AWS Support Center at https://console.aws.amazon.com/support/. This ensures your case is properly tracked and routed to the billing team who can investigate the charges and assist with your specific situation. When adding correspondence, include details about when you disabled the feature and the timeline of the charges. If you haven't already, you may also want to verify in the SES console that Global Deliverability is fully disabled across all regions where you use SES. Depending on your AWS Support plan, you may have access to faster response times - you can review your support plan options to see if a different tier would better meet your needs for time-sensitive issues like billing concerns.

respondido hace un mes

AWS
MODERADOR

revisado hace un mes

0

Hello,

Sorry to hear about the trouble regarding these unexpected charges. I've shared your concerns internally with our Billing team on your behalf.

While I don't have a time frame, I'd recommend keeping an eye on your case for further updates.

- Doug S.

AWS
MODERADOR

respondido hace un mes

AWS
INGENIERO DE SOPORTE

revisado hace un mes

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