Account billing

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Hello . I'm not using the service at the moment, but the invoice with the amount charged has been issued. I couldn't pay because I didn't have any money on the card, but I would appreciate it if you could cancel the bill.

Yeong
preguntada hace 2 meses95 visualizaciones
3 Respuestas
1

Hello,

I guess you want AWS to delete the invoice for your specific issue. Therefore you have to contact them.

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Julian
respondido hace 2 meses
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EXPERTO
revisado hace 2 meses
0

Hi there Yeong,

You can contact our Support Center for additional help with these concerns as they will have the tools to assist further.

In addition, I have this article for unexpected charges also.

— Katt R.

AWS
EXPERTO
respondido hace 2 meses
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EXPERTO
revisado hace 2 meses
0

If a service is running then it's going to be chargeable, even if you're not making any active use of it.

Even where (say) an EC2 instance is stopped, the instance itself won't accrue any costs for the period it is stopped but any storage attached to it will still be chargeable.

There are a lot of really useful links here which may help you identify what's causing you to be charged, as well as advice on how to avoid such charges https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/checklistforunwantedcharges.html

If you feel you have been billed for something unfairly, or you want to request any charges to be waived, your best course of action is to log a billing support case https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html#billing-support

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Steve_M
respondido hace 2 meses

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