AWS Managed AD services

Question

Hello,
We are using AWS Managed Microsoft AD services , but recently the domain controllers(which are managed by AWS) has the issue, we can't resolve them because we don't have access to it and it seems without paying for premium support we can't ask AWS to fix the issue of their service. Please let us know what options do we have , because we are getting trust issues,RPC errors, we can't create or manage users, computer .

Answer

Hi Gilles
I understand your issue believe your could be configuration problem on your end. There are troubleshooting steps, first check your AD status you will there see steps for resolution for every status of the AD [1]. 
Can follow the documentation on troubleshooting your AWS Managed AD [2].

1. https://docs.aws.amazon.com/directoryservice/latest/admin-guide/simple_ad_troubleshooting_reasons.html
2. https://docs.aws.amazon.com/directoryservice/latest/admin-guide/ms_ad_troubleshooting.html

AWS Managed AD services

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