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"Save Changes" button does not work when trying to change root email address

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I am trying to change the root user email address. I enter the new address, re-enter it in the confirm address, enter the password. I receive and enter the verification code. When I click "Save Changes" the screen doesn't change. When I hit it again, I get an error "bad request / invalid request". I've tried clearing caches, different browsers, incognito.

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Gestión y gobierno
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AWS Account Management
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English
rePost-User-1972269
preguntada hace un año273 visualizaciones
1 Respuesta
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Have you changed it in the way described in this procedure?
Is the changed email address being used for another AWS account or Amazon.com?
In that case, please create a different e-mail address as it cannot be changed.
https://repost.aws/knowledge-center/change-email-address

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Riku_Kobayashi
respondido hace un año
  • rePost-User-1972269
    hace un año

    Thanks for your response. Yes, I followed those steps. Initially, I'd used an email address that's already associated with an account. I did receive an error message telling me that that account was already associated with an account. I then changed to an email address that does not already have an AWS account. I get no message detailing the issue. It just doesn't doesn't react until I hit the button twice and then throws a generic "bad request" error.

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