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Amazon Connect Chat Widget - End Chat Button Issues

0

In Amazon Connect Widget client - End Chat Button, when pressed goes into forever spinning, if the CONTACT has already ended (works fine otherwise). This happens more on mobile as the connection is not always on. Is this a bug, has anyone else noticed it?

BTW, The placement of End Chat button on mobile tends to be pressed by mistake as we select the Text Input to enter. I wish it is not so prominently placed.

Thanks.

Sujets
Machine Learning et AIWeb et mobile front-endIntégration d'applicationsApplications commerciales
Balises
Chat BotsWeb et mobile front-endAmazon Connect
Langue
English
TalkFirst
demandé il y a un an514 vues
1 réponse
2

Thanks for reaching out. I would suggest opening a support case for more detailed investigation on the spinning issue. Thanks for the feedback on the placement of End Chat button on mobile and we will pass this feedback to the service team

profile pictureAWS
EXPERT
AWS-User-Nitin
répondu il y a un an

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