En utilisant AWS re:Post, vous acceptez les AWS re:Post Conditions d’utilisation
AWS re:Postre:Post

Storage Gateway Appliance Freezes

0

After 18 months of flawless performance my gateway on premise appliance now freezes every week or so. I increased the number of shared buckets from 3 to 7 but understand that the limit is 10. The start support session button on the devices interface fails to initiate a support session. The SMB shares and the device interface ceases to function (or is unresponsive) when the unit freezes. Has to be rebooted at front panel - it seems fine for a week or so then freezes again. Any suggestions for troubleshooting or support?

Sujets
Stockage
Balises
Passerelle de stockage AWS
Langue
English
Andy Beer
demandé il y a 4 mois135 vues
2 réponses
0
Réponse acceptée

Thanks AWS support - looks like the Gateway device was given a bad gateway (IP address) by our DHCP server. No problems since the gateway error was corrected.

Andy Beer
répondu il y a 4 mois
0

Hi Andy,

Can you please open an AWS support case? We would need the Gateway ID and the region to help debug this issue.

AWS
AWS-Nirav-Shah
répondu il y a 4 mois

Vous n'êtes pas connecté. Se connecter pour publier une réponse.

Une bonne réponse répond clairement à la question, contient des commentaires constructifs et encourage le développement professionnel de la personne qui pose la question.

Instructions pour répondre aux questions

Contenus pertinents