AWS account still suspended 5 days after payment — production impacted

My AWS account was suspended due to a billing issue, but I already completed the payment on March 27 via PIX.

The suspension notice stated that the account could be reactivated automatically within 24 hours, but it has now been 5 days and the account is still suspended.

This is causing serious business impact because we currently have production applications offline as a result of the suspension.

What has already been done:

• The outstanding balance was paid in full
• Multiple support cases were opened
• Billing support was already contacted
• I attempted to upgrade the support plan to get faster assistance, but that is blocked because the account is suspended

I also cannot use some AWS-related access flows normally because authentication is being blocked by the suspension itself.

At this point, I need urgent manual review of the payment and account status, as this does not appear to be resolving automatically.

Has anyone experienced this before after a PIX payment or non-card payment method? Is there any effective escalation path besides waiting on the billing case queue?

Case ID: ***************

Any guidance would be greatly appreciated.

*Edit: Removed case ID — Elle G.