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You can increase max_connections by specifying a new value in the DB Parameter Group. Instructions are at http://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_WorkingWithParamGroups.html, and for simplicity ignore the CLI and API examples and just stick with the AWS Management Console.
Theses are discussion forums, and 1-on-1 technical support here is intermittent at best. When I look at the AWS Support comparison page at https://aws.amazon.com/premiumsupport/compare-plans/ it shows that Basic Support does NOT include Technical Support. A suggestion I would make is that if you need individualized technical support then you should sign up for Developer Support. It starts at $29/month, which is less than I've had other vendors charge for per-incident support. So you could sign up for Developer Support, open up a case, then (if you want to) cancel support before the start of the following month to avoid additional charges. https://aws.amazon.com/premiumsupport/developer-support/
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