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I would recommend deploying client side SSL certificate https://docs.aws.amazon.com/apigateway/latest/developerguide/getting-started-client-side-ssl-authentication.html to be distributed to valid agent with expiration/rotation.
répondu il y a 5 mois
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I would look into IAM permission section for rest api: https://docs.aws.amazon.com/apigateway/latest/developerguide/permissions.html
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You will need to create an agent state dynamodb table that is populated from the Agent Event Stream. The agent state table will keep track of the agents active contact. Create an API gateway with Lambda backend that queries the agent state table when a pause\resume event is sent from the custom ccp to validate the agent is on the current contact.
répondu il y a 5 mois
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