New WorkMail account cannot connect with Outlook

Question

I have recently setup WorkMail and while webmail works I cannot get Outlook to connect. It fails autodiscover setup even though the DNS entries are present & valid.
When I attempt manual setup (I know 2016 & 2019 doesn't technically support it) I get the prompt to allow this website to configure settings only to get an EAS failure "the server cannot be found"

Answer

I used this article as guide (Setting up EU West):
**Setting up Microsoft Outlook for Android and iOS**
https://docs.aws.amazon.com/workmail/latest/userguide/mobile-client.html#setting_up_microsoft_outlook

**Email** – Email aliase: email@organisation.awsapps.com

3.
**Password** –Enter your Amazon WorkMail account password.

**Server** – https://mobile.mail.eu-west-1.awsapps.com/Microsoft-Server-ActiveSync

**Domain** – Enter your Amazon WorkMail address' domain.

**Username** – Enter your Amazon WorkMail address

Answer

Hi
I have the same difficulty. It seems Microsoft Outlook for Mac does not support Microsoft Exchange?
![Enter image description here](/media/postImages/original/IMin1dG2WyTt2xSVr0gBD98w)

Answer

Hi,

I'm sorry to hear you're experiencing problems with the outlook set-up. WorkMail does not support EAS connections from Outlook and therefor manual set-up will not work. To troubleshoot your auto discover configuration you can add a mail alias with the awsapps.com to your user and try to configure Outlook with that email address. If successful Outlook will use the primary email address to configure the profile.

Kind regards,
Robin

New WorkMail account cannot connect with Outlook

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