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In that case, you must open a support ticket directly to PersonVue.
https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Explain your situation and they can send you another voucher to reschedule your exam on the desired account. Be aware that you cannot do this 48 hours before the exam.
répondu il y a 6 mois
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To clarify: after cancelling an exam, the initial voucher will be available again, and you can reuse it with another account.
répondu il y a 6 mois
Glad to hear. Good luck on the exam.
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Thank you, I got a really fast answer using the Chat. I will post the outcome in the answers.