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Hello, Do you have logs from the ALB and also logs from the application/web servers that run inside the EC2 ? I think analyzing the logs (both from ALB and from apps) will help paint a clearer picture of what happened. The CPU load might be ok, but there could be issues on other component, ex: memory, disk I/O, or even application configuration. It happened to me once, and it turned out I wrongly set up my application's concurrency, and it was clearly shown in my application logs.
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