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Bedrock Claude Model Access Request Failure

0

Hi, During posting model access in bedrock model service I encountered this error message:

  • Claude 3 Sonnet - This offer is not available to accept in this country, or it is not targeted to the caller account
  • Claude 3 Haiku - This offer is not available to accept in this country, or it is not targeted to the caller account
  • Claude - This offer is not available to accept in this country, or it is not targeted to the caller account
  • Claude Instant - This offer is not available to accept in this country, or it is not targeted to the caller account

I tried to solve it with this post (https://repost.aws/zh-Hans/questions/QU62QniWonSP6nOngx_XHrrg/amazon-bedrock-claude-2-can-t-be-used). These procedures do not work:

  • I use root account.
  • The region is us-east-1.
  • I tried to request access for other models (e.g. Titan Embeddings G1 - Text, Llama 2 Chat 70B) and the access request returned successfully.
  • Retry does not work.

Is there any idea why it happens?

  • alex
    un mese fa

    hi，same problem, any solution?

Argomenti
Apprendimento automatico e intelligenza artificialeIA generativa su AWS
Tag
Amazon Bedrock
Lingua
English
Yiyuan
posta 2 mesi fa730 visualizzazioni
1 Risposta
2
Risposta accettata

Hello.

Is your AWS account contracted in China?
I did a little research and it seems that Claude etc. cannot be used in China.
Therefore, Claude may not be enabled even through Amazon Bedrock.
https://www.reddit.com/r/China/comments/1b3k720/why_major_gen_ai_services_such_as_gemini_claude/ https://www.swiftask.ai/blog/access-claude-21-from-china

This could be an issue with your AWS account, so I recommend opening a case with AWS Support under "Account and billing".
Inquiries under "Account and billing" can be made free of charge.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

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Riku_Kobayashi
con risposta 2 mesi fa
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Oleksii Bebych
verificato 4 giorni fa
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Didier_Durand
verificato 2 mesi fa
  • Yiyuan
    2 mesi fa

    I greatly appreciate the valuable solutions provided for my post. I opened a case with AWS Support and get replied that THERE IS RESTRICTIONS ON AWS ACCOUNT on bedrock service (i.e. Some of the base models on Bedrock are only available in specific regions). Thanks for your generous help.

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