I already stop lightsail service, but AWS issued the bills

0

Could you help me? last year November I already stop my lightsail service, but AWS issued the bill for December and January this year.

  1. How to cancel the bill and refund it?
  2. I don't know how to get the stop date infomation, I only captured the stop status today, but I can't find out the stop start date information. here with I attached the captured image. Enter image description here
posta 3 mesi fa233 visualizzazioni
2 Risposte
1
Risposta accettata

Hello.

Lightsail instances should still incur charges even if they are stopped.
You must delete it to stop incurring charges.
https://aws.amazon.com/lightsail/faq/?nc1=h_ls

Q: When am I getting charged for a plan?

Your Lightsail instances are charged only when they're in the running or stopped state. If you delete your Lightsail instance before the end of the month, we only charge you a prorated cost, based on the total number of hours that you used your Lightsail instance. For example, if you use the least expensive Lightsail plan for 100 hours in a month, you will be charged 47 cents (100*0.0047).

If you want to delete it, please check the document below.
https://lightsail.aws.amazon.com/ls/docs/en_us/articles/delete-an-amazon-lightsail-instance

  1. How to cancel the bill and refund it?

If you wish to dispute your AWS bill, please open a case with AWS Support under "Account and billing".
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

  1. I don't know how to get the stop date infomation, I only captured the stop status today, but I can't find out the stop start date information. here with I attached the captured image.

If it is within 3 months, you may be able to check the suspension API etc. from the CloudTrail event history.
https://docs.aws.amazon.com/awscloudtrail/latest/userguide/view-cloudtrail-events.html

profile picture
ESPERTO
con risposta 3 mesi fa
profile pictureAWS
ESPERTO
verificato 3 mesi fa
0

Thank you so much Riku!

con risposta 3 mesi fa

Accesso non effettuato. Accedi per postare una risposta.

Una buona risposta soddisfa chiaramente la domanda, fornisce un feedback costruttivo e incoraggia la crescita professionale del richiedente.

Linee guida per rispondere alle domande