How to get inputTranscript i.e. customers first words in a Lex bot back into Amazon Connect flow

Question

I have a Lex VOICE bot that asks.."What can I help you with today?" when it is first invoked. I am wondering if there's an easy way to capture the customer's first words transcribed as text so I can pass that back to the Amazon Connect flow?  I think I can do in Lambda but hoping there is already a variable I could pull from the bot. One less Lambda. hoping ;)

Answer

The list of attributes that Lex returns to back to contact flow are listed in the URL here: https://docs.aws.amazon.com/connect/latest/adminguide/connect-attrib-list.html#attribs-lex-table

The captured utterance is not one of them. I can suggest some methods but I can only think about some Lambda based integration.

Might as well ask, what's the use case you trying to achieve?

How to get inputTranscript i.e. customers first words in a Lex bot back into Amazon Connect flow

Contenuto pertinente