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Hello.
Is it random which OS the problem occurs on?
For example, is the problem only occurring on special versions of a specific OS?
Have you tried it on other PCs or devices?
It may be possible to solve the problem by having the file unzipped using ZIP-specific software.
https://www.7-zip.org/
but most are receiving error messages when clicking on the download link (and not even able to download the ZIP file to their desktop)
Also, if you can't download a ZIP file from the URL, isn't it because the user's security settings are blocking the download?
Hi spedaulting,
It seems like a complex issue, particularly because it's not consistent across all users. A couple of factors could be at play here. File integrity during upload and download is crucial, and any interruption in this process can lead to corruption of ZIP files. Additionally, different browsers and download methods might handle these files differently, which could explain why some users are encountering issues.
Compatibility with various operating systems and the specificities of ZIP file formats might also be a factor, especially if older systems are involved. Simplifying file names and keeping an eye on file sizes could help mitigate some of these issues. It's also worth checking the S3 bucket permissions and the configuration of any pre-signed URLs you might be using.
Considering that emailing the file resolves the issue for most, the problem might be more related to the downloading process or the users' local environment, rather than the file itself.
Hope this helps!
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