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Hi, what do you have on your backend? Where are you associating these certs? After creating the certificates, did you update the certificate at the server to validate the incoming requests to use the newly created cert?
Where is your server hosted? Is it on EC2 instance? Or load balancer? Or somewhere else? Can you share the traffic flow from Route 53 to your website?
Certificate manager does not directly integrate with EC2 - https://docs.aws.amazon.com/acm/latest/userguide/acm-services.html You will need to have a load balancer in front of it and add the certificate to the load balancer. Or use a different certificate and put it directly on EC2. https://repost.aws/knowledge-center/associate-acm-certificate-alb-nlb https://docs.aws.amazon.com/cloudhsm/latest/userguide/ssl-offload-enable-traffic-and-verify-certificate.html
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You cant add a certificate to route53 after its issued. Its not clear what you are doing here