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Upgrade Your Support Plan: If you're on a basic plan, consider upgrading to a higher tier (Developer, Business, or Enterprise). Higher tiers provide faster response times. If you already have a higher-tier plan, mention this in your communications, as you're entitled to quicker support.
Escalate Through Your Account Manager: If your organization has a dedicated AWS Account Manager, contact them directly. They can often expedite support cases or provide additional resources.
Hi Ryan,
I'm very sorry for the delays! Your AWS experience is something we take seriously, and we definitely want a better user experience for you than this.
In an effort to provide assistance, I've reached out internally to the right team regarding your issue.
Please be assured your case is in the correct queue. For updates I'd suggest checking both the spam and inbox for email correspondence.
- Dino C.
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