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Hello,
There's a doc describing how to get access to production: Moving out of the Amazon SES sandbox. Did you tried it?
Important: AWS Basic Support offers support for account and billing questions and service quota increases. There are other plans offering a number of technical support cases with pay-by-the-month pricing and no long-term contracts. All AWS customers automatically have 24x7 access to these features of Basic Support:
- One-on-one responses to account and billing questions
- Support forums
- Service health checks
- Documentation, technical papers, and best practice guides
Maybe, if you need tech support consider upgrade to other plans like Developer Plan.
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Just an update, AWS support has responded to my request :)
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Hi, thanks for sharing.
Yes, I have seen the guide before submitting my request for moving out of the SES sandbox. Currently, my SES display the following message:
Based on the same guide, I assume the request is also available to all accounts, regardless of the support tier.
The strange part is I have not received any initial response, and the guide clearly stated...