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Hello,
To get the request reviewed and for further assistance(as we require details that are non-public information), you can open a support case with AWS using the following link.
I sincerely regret the inconvenience caused to you due to this. If you have any AM (Account Manager), TAM (Technical Account Manager), or SA (Solutions Architect), you may also get in touch with them directly.
Additionally, it is generally recommended to review the TextMessageMonthlySpend metrics to confirm the utilised monthly SMS spend limit and set up alarms(if not done already) that alert on proximity to the monthly SMS spend.
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