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Hello there,
I'm terribly sorry to hear about any frustration or inconvenience this has caused. I can assure you, this isn't the experience we aim for.
In order to uphold account security, I'm unable to speak about any account specifics on this platform. That said, I'd encourage you to share this valid feedback on your support case. By doing so, our internal team with the visibility and tools to directly assist can investigate these concerns with you.
If you're interested in troubleshooting tips for creating new accounts, please consider checking out this guide: https://go.aws/create-account.
Thank you,
- AWS Support - John
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