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Hello, Thank you for commenting on AWS re:Post.
Currently, Amazon Connect can make outbound/transfer call to 101 and 111 in the United Kingdom. These phone numbers are considered for non-emergency purposes. 999 and 112 are emergency numbers and are not supported to be transferred/dialed out directly from Amazon Connect instance at this moment.
As a workaround, please consider transferring such calls from Amazon Connect to a phone provisioned by PATS compliant telecommunication provider (for example: https://www.voipfone.co.uk/999_Emergency_Services.php). Through there, make an outbound/transfer call to emergency services.
Hope that helps. Thank you.
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