Domain Registration Pending despite Invoice Receipt and Support Case Submission

Question

Hi everyone,

I recently purchased a domain through AWS, and while I've received a GST invoice via email, the bill status remains pending even after two days. Additionally, I raised a support case this morning regarding the issue, but it hasn't been assigned yet.

Could someone please advise on what steps I should take next to expedite the domain registration process or escalate my support case? Has anyone encountered a similar delay in domain registration despite receiving an invoice?

Any insights or guidance would be greatly appreciated.

Thank you!

Jagadeesh Kumar

Answer

You could have gotten the email in your spam folder. If it isn't in spam, you can request a resending authority for your registered domain 1. You have three to fifteen days to visit the link, depending on the operation and top-level domain. After then, the link stops working (please double-check).

Refer to the below link:  for the steps to resend the authorization and confirmation emails. Check that you have the correct email address registered, and that your business does not have a firewall rule blocking emails from AWS.

https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-click-email-link.html#domain-click-email-link-register-procedure

Domain Registration Pending despite Invoice Receipt and Support Case Submission

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