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Hi Mitesh,
Sorry to hear about this trouble. This isn't the experience we aim for.
I can imagine your urgency for getting this matter resolved, which is why I've internally raised your concerns to our team that's handling your case.
After locating your support case, I can confirm it's queued with the best suited team and your request is actively being reviewed.
To reach secure guidance, please continue to communicate your concerns directly through your email correspondence.
Thank you for your patience as we continue to investigate.
— Aimee K.
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