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By definition what you are asking is not configurable for agent queues: https://docs.aws.amazon.com/connect/latest/adminguide/concepts-queues-standard-and-agent.html
Workaround is to create a queue for each agent for this purpose so you can control the PRI and Delay, the only downside is hitting the number of queues limit if you have a lot of agents and regular queues.
回答済み 6ヶ月前