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Hi Mike,
Thank you. Our studio technician re-checked all the streaming parameters and found that our audio encoder (the mac that sends the stream to ivs) was using 64 Kbps instead of 96 Kbps. After updating the issue seems to be solved, we will keep an eye on it... Thanks again.
What player is being used to receive the IVS stream? Does the same issue occur with another player? (such as hls.js, VLC, or other). If higher renditions have the audio stream, then it should be part of the lower renditions. Consider downloading the lower rendition directly from the S3 bucket and test with several players.
Please file an AWS Support ticket for this issue if the lower resolution is found not to have audio. https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
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