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I recommend checking the other regions for launched instances. If this is unexpected I also recommend changing your password and turning on Multi-factor Authentication.
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Hi, this is Abhi from AWS. As per this,
- The service quota value of 2 for Amazon Connect instances is per account, and therefore I would recommend verifying that there are no other Amazon Connect instances in other regions.
- This service quota is adjustable, and you can use this to request a higher value, if your use case requires it,
