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What do you define as "compliance"? Depending on the definition, one way will be to see if Contact lens real-time/post-call rules can help detect keywords during agent's conversation with the Customer. You can also trigger actions like sending email/creating TASK based on these rules. Refer https://docs.aws.amazon.com/connect/latest/adminguide/build-rules-for-contact-lens.html
回答済み 8ヶ月前
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AWS公式更新しました 1年前
Non Compliance mean identify calls that did not adhere to certain rules, regulations, or standards. I want to find these calls.